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Training and Education

Training Resources

TTS Logo

Total Training Solutions (TTS) is your source for high quality webinars and recorded training programs.  The program selection is unsurpassed and the choices include everything from compliance to customer service.  The live webinars are very easy to attend and the recorded programs give you the flexibility to watch them when it is most convenient. 

National speakers can now be heard right at your bank when you register for a webinar from TTS.  Click the link to see the list of training programs now available.

Click here for more information.

 

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Bankers Training & Certification Center offers NBA members proven training in a variety of formats to meet specific needs — all at a special discount. Our comprehensive library has over 450 titles covering topics such as: Compliance, Front Line, Security & Fraud, Customer Service, Sales, Management, Lending, Desktop Software, and more.

Training delivery formats from BTCC include video, DVD, print, intranet and online training. Online and intranet training solutions also offer robust administrative tracking abilities that simplify compliance reporting and deliver relevant, consistent training to all your employees. Discover how you can have effective, proven training delivered directly to your bank!

Click here for more information.

 

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Bankers Training Network

Bankers Training Network is literally the missing pieces in your training puzzle. It offers endless capabilities tied into a network of dedicated training professionals and product developers. All available to fill any missing piece you need to implement your
training solutions.

http://www.califprofdevel.com/bindex.html

 

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EDUCATION

 

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ABA Stonier National Graduate School of Banking

The new ABA Stonier National Graduate School
of Banking, the preeminent executive management school for the financial services industry, is
designed to develop leaders who are able to
compete in the 21st century.

The primary objectives of the school are
to provide you with the knowledge and
skills to recognize and solve executive management problems and to implement solutions.

With an industry undergoing such rapid change,
highly developed leadership skills are required
to meet the challenges and rapid changes
occurring in the industry.

Click here for more information

 

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Graduate School of Banking at Colorado

Multiple Dates Available

 

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Nevada Bankers Association is offering multiple delivery methods of Continuing Education in 2010 under our BankersED link.

We will be providing more live Webinars targeted to a more advanced audience in addition to new programs for our
current members.

Whether you are looking to supplement your current education plan or trying to save expenses, what better way to obtain high quality education and save money?

 

Tele-Web Seminars (Webinars) offer the opportunity to participate in Live Presentations and have Real-Time interaction with the seminar speaker(s).

Handout materials are available in
digital format.

You will be provided with a Telephone Number and PIN assigned specifically to them to access the call and
track participation

LEARN MORE...

 

CD-Roms are recordings of the Live
Tele-Web seminars.

All associated materials are provided on
the cd-rom.

This format allows you to add the course to your existing library of continuing education at your bank.

LEARN MORE...

 

Downloadable Audio (Podcast).

Take advantage of downloading your education to your computer and MP3 player.

You can listen to your seminar and follow along with the PowerPoint presentation in note-taking format. LEARN MORE....

 

Online Seminars are live Tele-Web Seminars that have been recorded and then put into a format to watch at your convenience.

Based on hectic schedules and having adequate coverage at the bank at all times, this method of delivery for Continuing Education had become very popular for
many reasons.

The program can be viewed at any time with 24 hour availability. You can watch a portion of the program and come back and pick up where you left off!

You also have the advantage of being able to review the program at will in case you need a refresher. Anyone at your branch can access the program from a computer using the login and password

LEARN MORE....

 

2010 WEBINARS

JULY

 

This session is for all the tellers who want to attain and maintain EXCELLENCE!

  • Check Holds

    Webinar
    July 29, 2010
    8:00am - 10:00am Pacific Time

    The Institute of Certified BankersTM(ICB) is dedicated to promoting the highest standards of performance and ethics within the financial services industry.

This webinar has been approved for 2.5 CBT, CCSR, & CPB credits.

Has your financial institution taken losses due to counterfeit checks, check kiting or other check frauds?

Did losses occur because your staff did not know how to properly apply holds on customer deposits?

Are you confused about how to handle check holds now that there are no longer “non-local checks?”

With the multitude of regulations and laws requiring compliance on a daily basis, the Expedited Funds Availability Act (Regulation CC) is one of the most misunderstood regulations that can impact both the retail and commercial sides of a financial institution.

A financial institution risks significant financial liability for improperly placing holds on deposits.

On the other hand, if used properly, Regulation CC is one of the financial institution's best protections from check fraud losses.

The rules are complex and detailed, and they affect all lenders.

This program provides a review of all the rules for
higher-priced mortgage loans and how they impact your institution.

On July 14, 2008 the Federal Reserve Board published final revisions to Regulation Z, which, for the most part, took effect on October
1, 2009.

The rules for higher-priced mortgage loans impact loans secured by the borrower's principal dwelling that have a rate that exceeds the Average Prime Offer Rate by more than the prescribed
tolerance.

The rules are complex and detailed. This program explains all of the rules that apply to higher-priced mortgage loans.

 

AUGUST 2010

Regulatory “hot buttons” change from year to year, but some issues are always of concern, Contingency Planning and Disaster Recovery
among them.

In addition to being a regulatory requirement, contingency planning just makes good business sense.

Developing a plan that would really work and keeping it current is always a challenge.

Technological advances and new threats to your operations, both large and small, continue to increase the difficulty of maintaining a usable plan.

This session offers new ideas to update and enhanceyour plan.

This seminar will provide you with solid, actionable ideas that will meet with regulatory approval and actually increase the chances of
your plan working in the event that you suffer a disaster.

  • Using Credit Risk Ratings to Determine Asset Quality

    Webinar
    August 3, 2010
    8:00am - 10:00am Pacific Time

    The "A" in the CAMELS rating system utilized by bank regulators is perhaps one of the most important factors they consider when examining financial institutions.

The “A” represents Asset Quality and it is scrutinized extensively when banks are examined. Studies continue to indicate the primary reason why banks failed is due to poor Asset Quality followed closely by poor policies, procedures and management.

Asset Quality is so important that it forms the basis of capital requirements assigned by regulators and is viewed by investment community to establish value.

Banks approximates Asset Quality and the potential for complete repayment by utilizing Risk or Credit Ratings.

Credit Ratings are based on the financial institution’s underwriting standards. If a financial institution's underwriting standards are weak, then the Credit Ratings will not reflect the risk in the loan portfolio properly.

Regulators expect community banks to have credit risk management systems that produce accurate and timely risk ratings. They consider accurate classification of credit risk among its top supervisory priorities.

This course is designed to establish or improve the risk rating system within your financial institution.

The ABCs of ACH is designed as an introduction to ACH processing.

Attend this webinar and gain a broad understanding of the Automated Clearing House Network and the processes the network follows.

By learning the resources and techniques available, any investigator may use this model to design and execute a successful financial crime investigation.

Many financial crimes are also emotional crimes, and investigators must be particularly careful that the investigation does not raise more negative
issues than it resolves.

Conducting an investigation involving people's
character, finances and relationships will likely change the lives of all participants.

Embezzlement committed against a family member or business owner is among the most emotionally devastating crimes for
victims.

And because so many financial crimes are committed by financial professionals, investigators may have to rely on external sources
including law enforcement, the victim's accountants and legal counsel.

There are two simple goals for the investigator: to find the truth and determine responsibility for results.

Even an inexperienced embezzler will do his/her best to make this goal unattainable.

Although this presentation applies to any type of financial crime, embezzlement is given special attention.

  • Overcoming Negativity on the Front Line

    Webinar
    August 4, 2010
    11:30am - 1:30pm Pacific Time

    In this two hour workshop, let an ITS trainer help you learn how to contend with burnout, gossip, unprofessional behavior, employee and customer conflicts, and poor attitudes.

Managers will learn how to get the frontline teaming instead of steaming, choosing actions instead of reacting, choosing a good attitude to avoid burnout, making gossip only familiar tabloid fodder, and resolving conflicts instead of letting them lead to explosions

The Federal Reserve recently approved rules implementing the final phase of the Credit CARD Act.

This program contains core knowledge all banks need to comply with new requirements that apply to open-end accounts by the August 22, 2010 effective date.

The Federal Reserve Board recently approved rules implementing the third and final phase of the Credit Card Accountability Responsibility
and Disclosure Act of 2009 (Credit CARD Act).

The Credit CARD Act primarily amends the Truth in Lending Act (TILA) and establishes a number of new substantive and disclosure requirements to establish fair and transparent practices pertaining to open-end consumer credit plans.

This final phase of the Act protects users from unreasonable late payment and other penalty fees and requires issuers to reconsider interest rate increases imposed since the beginning of 2009.

It also makes a few revisions to existing rules for account opening disclosures, periodic statements and notices of change in terms.

The 252 pages of new provisions are effective on August 22, 2010. Most of the new provisions are effective on that date.

The effective date for a few provisions is delayed until December 2010.

Failure to comply can result in civil liability including actual damages, additional damages, court costs and attorney fees.

This program explains the basic requirements of the FDCPA.

Since 1977 the Fair Debt Collection Practices Act (FDCPA) has guided financial institution efforts to collect debts.

The FDCPA applies to debt collectors.

A debt collector is someone who regularly collects debts owed to others.

A bank must comply with the FDCPA when collecting debts owed to others, not when collecting its own debts.

However the collection rules in the FDCPA provide a reasonable approach for a bank collecting its own debt.

Learn how to successfully manage the “real world” challenges and opportunities that face today’s branch manager.

This webinar provides you with the knowhow, confidence and techniques to keep your team members’ productivity and morale up to par.

You will discover many new ways to break through barriers and resistance in order to improve overall branch results.

This course is designed as an introduction for the novice payments professional into the world of ACH or as a refresher for the veteran payments professional.

Attendees will gain an in-depth understanding of the many facets of ACH operations.

Every time the telephone rings at a call center, there’s a new opportunity to exceed customer needs.

But who will be other end?

Perhaps it will be a pleasant customer with a simple request, an irate customer who is spouting frustration, or a client with a speech pattern that is hard to understand.

A CSR’s day is far from routine. This workshop is specifically designed to meet the demands and address the pressures of call center customer relationship management.

It will help you handle call after call in a proficient and professional manner and to manage your own “tele-stress” so you can be your best!

Have you ever read your bank’s promissory note, security agreements or mortgage/deed of trust?

Most bankers would have to admit the answer
is: NO.

This new series was developed by a banker who has been teaching loan documentation nationwide for 32 years.

Taught at a basic level (for bankers, not lawyers), the instructor will lead participants through all sections of the various required loan documents.

The purpose is to create a deeper understanding of why certain documents are required plus the significance of various sections and verbose language (often referred to as “boilerplate”).

A working knowledge, with a focus on the risk management aspects of each document, is the goal.

Being able to explain document content will add much to customer relationships.

  • Are Your Marketing and Advertising Efforts in Compliance with New and Existing Standards?

    Webinar
    August 17, 2010
    11:30am - 1:30pm Pacific Time

    The Institute of Certified BankersTM(ICB) is dedicated to promoting the highest standards of performance and ethics within the financial services industry. This webinar has been approved for 2.5 CFMP & CRCM credits.

    With everything else going on in the financial services industry, more than ever it is important that your advertising and marketing efforts are effective.

Regulator and examiner attention to your advertising and marketing efforts is at an all-time high.

There are many new requirements (especially in lending), but advertising is being looked at in a different way than before.

In the rush to attract new business and keep the clients you have, compliance requirements can be easily be missed or ignored. Is your marketing department communicating with your compliance staff?

This session will help. What can you say in advertisements?

What do you have to say? What can you not say?

There are many different sets of rules that govern these questions, and more are on the way.

How about your promotional efforts - contacting prospects and customers to let them know what you have available?

As the compliance environment changes and becomes more complex, you have to stay on top of all the rules and regulations. This session can help.

The safe deposit operation is a unique, fast-changing service in the financial industry.

It is the only product or service in which members of your staff do not know the value of a consumer's assets.

As a result, every vault transaction can lead to considerable liability.

Effective procedures and sound daily practices can counteract and minimize this risk.

This seminar covers the "nuts and bolts" and the recommended day-to-day operating procedures for your institution.

Learn how to successfully manage the “real world” challenges and opportunities that face today’s branch manager.

This webinar provides you with the knowhow, confidence and techniques to keep your team members’ productivity and morale up to par.

You will discover many new ways to break through barriers and resistance in order to improve overall branch results.

  • Understanding Loan Documents - Part 2

    Webinar
    August 19, 2010
    11:30am - 1:30pm Pacific Time

    Have you ever read your bank’s promissory note, security agreements or mortgage/deed of trust?

Most bankers would have to admit the answer
is: NO.

This new series was developed by a banker who has been teaching loan documentation nationwide for 32 years.

Taught at a basic level (for bankers, not lawyers), the instructor will lead participants through all sections of the various required loan documents.

The purpose is to create a deeper understanding of why certain documents are required plus the significance of various sections and verbose language (often referred to as “boilerplate”).

A working knowledge, with a focus on the risk management aspects of each document, is the goal.

Being able to explain document content will add much to customer relationships.

Join us as we explore some of the potential risks and compliance issues associated with the social media craze.

More and More employees are Tweeting or using their Facebook page to keep in contact with friends and business associates.

Businesses also are discovering social media as a marketing tool and a useful means for maintaining customer contacts.

But along with the benefits, there are serious dangers lurking. Fraudsters, hackers and identity thieves also have discovered the benefits of this media.

There are a lot of presentations focused on the marketing benefits of social networks, but there are significant risks and compliance issues
that aren't being discussed.

Whether or not your institution has established a social network presence or not, chances are your employees and customers are tweeting or are on Facebook, so join us for this presentation as we explore some of the potential risks and compliance issues associated with the social media craze.

  • Avoiding Bank Liability in the Collection Process

    Webinar
    August 24, 2010
    8:00am - 10:00am Pacific Time

    The Institute of Certified BankersTM(ICB) is dedicated to promoting the highest standards of performance and ethics within the financial services industry. This webinar has been approved for 2.5 CLBB credits.

    The collection process is fraught with potential liability. Debtors who can't or aren't willing to pay their obligations are looking for ways to get out of paying their obligations.

Making a mistake in the collection process can mean the loss of rights to go after the debtor and the collateral.

This webcast seminar will address all legal issues involved in the collection process.

  • Notary Public

    Webinar
    August 25, 2010
    8:00am - 10:00am Pacific Time

    Being a notary public is a responsibility assumed by many financial institution employees.

Unfortunately, most do not understand the personal liability assumed when agreeing to serve in this capacity.

This two hour webinar is designed to provide notaries with the best practices for dealing with issues that are unique to the financial industry.

This session is a way to make sure your team knows their responsibilities as well as basic laws, liability and reviews various notarial acts.

  • Consumer Financial Protection Act: What Reform Means to Your Bank

    Webinar
    August 26, 2010
    11:30am - 12:30pm Pacific Time

    The passage of the Dodd-Frank Wall Street Reform and Consumer Financial Protection Act will change the regulatory landscape for a wide variety of financial product and service providers and for big Wall Street firms.

But how is it going to change life at your bank? This two hour webinar will address the specific provisions of the Act that will change the regulatory structure and the ground rules for how banks operate and relate to their consumer customers and their service vendors.

Although external fraud is widespread in the banking industry, internal fraud from employees and insiders is also a major concern.

This seminar provides internal auditors with a variety of methods for detecting and preventing internal fraud.

Companies with 100 or fewer employees are the most vulnerable to internal fraud.

The medial loss per fraud incident is $200,000.

Even though banking is a highly regulated and audited industry, banks are not exempt.

In economic terms, today's core banking software vendor industry is becoming a classical oligopoly - an industry where a few players control the majority of the business.

Firms in this type of market behave differently, and your core vendors are no exception.

Merger and consolidation among vendors presents new challenges to bankers in managing their relationships with core vendors.

In what form should records be kept? Should we keep more than what the regulations require? If so, what?

What about possible litigation needs? Examiner expectations must be met, of course, but other parties, such as law enforcement, auditors, and of course your customers, to name just a few, may require access to information, as well.

To manage an effective program in a cost-effective manner, compliance professionals must rely on information from a broad range of resources within the organization.

Records management is the point of convergence of these resources, which is why effective and reliable records management must be part of your Compliance Program.

The Institute of Certified Bankers (ICB) is dedicated to promoting the highest standards of performance and ethics within the financial services industry. This webinar has been approved for 2.5 CRCM credits.


SEPTEMBER 2010

  • Writing an Effective Memorandum

    Webinar
    September 1, 2010
    8:00am - 10:00am Pacific Time

    After a detailed credit analysis of a loan request has been performed, it is now time to communicate your findings in writing.

Credit memoranda are a primary means of communications within the banking industry. In writing effective credit memoranda, it is not what you say that commands attention, but how you say it.

Credit memoranda serve three functions:

1) they provide information on the condition and status of a customer relationship;

2) they provide a record of thoughts and actions and

3) they support or recommend action.

The purpose of this course is to teach skills required to write an effective credit memorandum, which places emphasis upon factors or trends that are important without the need to state the obvious.

In short, the credit memo should present relevant, material facts and the writers’ thoughts and opinions. Remember, anything you write in a credit memorandum will become public record if you find yourself in court with a borrower.

  • Opening New Accounts - Part 1

    Webinar
    September 2, 2010
    8:00am - 10:00am Pacific Time

    The Institute of Certified Bankers (ICB) is dedicated to promoting the highest standards of performance and ethics within the financial services industry. The Opening New Accounts I has been approved for 2.50 CSOP, 2.50 CTFA credits. CTFA credits should be distributed as follows: 2.50 FID. This statement should not be viewed as an endorsement of this program or its sponsor.

    "It's just a little new account job, right?" If that's the case, why do we feel like we are acting as "estate planners" instead of "account opening professionals"?

The main reason is, in many states, the signature card and account agreement could possibly override formal documents created outside of the financial institution - for example, wills and trusts.

It is imperative that we understand the consequences of "choosing" the correct ownership box to be consistent with the accountholder's wishes - especially at death.

In this session, we cover the definition of the ownership boxes for consumer and trust accounts including: titles, ownership, TIN and authorized signers for that ownership and death payouts.

It is highly recommended you have a copy of your financial institution's account agreement nearby to follow along during the session.

This is Part 1 of a two-part series. The second session is being held on September 23. You can attend both sessions or just one.

  • Appraisal Review for Residential Mortgage Decisions

    Webinars
    September 8, 2010
    8:00am - 10:00am Pacific Time

    The Institute of Certified BankersTM(ICB) is dedicated to promoting the highest standards of performance and ethics within the financial services industry. This webinar has been approved for 2.5 CLBB credits.

    As the industry goes through troubled times, proper valuation of collateral is critical. Yet most people reviewing appraisals have never been properly trained in how to review this critical information.

  • Bank Secrecy Act Staff Training

    Webinar
    September 8, 2010
    11:30am - 1:30pm Pacific Time

This webinar addresses all requirements of the bank's BSA/AML training program as outlined in the BSA/AML examination procedures.

The manual and presentation provide a complete training solution on this important topic.

Bank Secrecy Act compliance is a "safety and soundness" issue.

To pass the test financial institutions are required provide annual BSA training for appropriate personnel, including, but not limited to tellers,
customer service representatives, lending officers and all other customer contact employees.

This program addresses all requirements of the bank's BSA/AML training program as required by federal regulators and outlined in the BSA/AML examination procedures.

The manual and the presentation provide a complete solution for training on this important topic.

This webinar outlines the proposal and its possible effects.

Several federal agencies have proposed a regulation that would require banks to research customer accounts before processing a garnishment.

This webinar outlines the proposal and its possible effects.

Under federal law, certain federal payments to individuals are exempt from levy, garnishment, or attachment. However, under state law, banks
are often required to freeze accounts in response to a court order.

Generally, neither the creditor nor the court knows whether the 's account contains federal benefit payments. Historically, the banks' perspective
has been that it is up to customers to assert any defense they may have that their funds are not subject to levy; banks normally do not review prior deposits to determine the presence of exempt funds before implementing a court ordered freeze unless required by state law.

  • Learn from Other's Mistakes - Common Compliance Violations and How to Avoid Them

    Webinar
    September 14, 2010
    8:00am - 10:00am Pacific Time

    The Institute of Certified BankersTM(ICB) is dedicated to promoting the highest standards of performance and ethics within the financial services industry. This webinar has been approved for 2.5 CRCM credits.

    With the universe of compliance rules, regulations, interpretations, and the like growing more complex every day, the potential to violate the rules multiplies.

In addition, many of these rules are not written in everyday English, and there are gray areas - again increasing the risk of violation.

Many of the rules carry significant penalties for noncompliance (both in monetary terms as well as difficult examinations). This webinar concentrates on frequent compliance violations - those rules that historically cause the most violations.

We will discuss both what the common problems are and discuss recommendations on how to fix problems that have already arisen. We will also present several ideas to avoid committing these violations in the first place. In addition, some newer requirements in compliance and how to avoid errors will also be discussed.

The Institute of Certified BankersTM(ICB) is dedicated to promoting the highest standards of performance and ethics within the financial services industry. This webinar has been approved for 2.5 CRCM credits.

On a daily basis a financial institution is faced with having to comply with a multitude of legal documents that are served on it.

These documents can order the financial institution to produce confidential customer information, hold depositor funds, and can even order them to seize property in its possession belonging to the customer.

If you find these documents to be confusing and intimidating, then make sure to attend this seminar. By attending this multi-state seminar, you will learn the best practices of how to effectively deal with these documents and the parties who serve them upon you.

  • Legal Liabilities When Check Fraud Occurs

    Webinar
    September 16, 2010
    8:00am - 10:00am Pacific Time

    The Institute of Certified BankersTM(ICB) is dedicated to promoting the highest standards of performance and ethics within the financial services industry. This webinar has been approved for 2.5 CFSSP & CRCM credits.

    Check fraud losses are estimated to be in excess of $18 billion each year. With more and more counterfeit checks flooding financial institutions, this number is sure to increase. Unfortunately, most financial institutions do not understand their legal rights and responsibilities for dealing with check fraud when losses occur. If you are confused about what your bank's legal responsibility might be in various check fraud situations, this seminar is for you.

  • Call Report for Banks - Highlights and Pitfalls

    Webinar
    September 21, 2010
    8:00am - 10:00am Pacific Time

    The Institute of Certified BankersTM(ICB) is dedicated to promoting the highest standards of performance and ethics within the financial services industry. This webinar has been approved for 2.5 CRCM credits.

    On January 22, 2010, the regulatory agencies approved changes to the 2010 Call Report to assist in managing the current credit crisis and provide additional data needed to monitor for safety and soundness. Revisions include clarification on the definition of unused commitments, reporting on Reverse Mortgages, new reporting to identify other than temporary losses on debt securities, additional reporting on brokered deposits, quarterly reporting of loans to small business and small farms, and quarterly reporting of the number of all deposit accounts on RC-O.

    For banks that have elected to participate in the FDIC’s transaction account guaranty program, revisions have been proposed to RC-O M4a and M4b. The regulators have proposed changing the reporting of TAG related accounts from quarter end balances to quarter to date average balances. This change will be effective for the September 30, 2010 call report.

  • Opening New Accounts - Part 2

    Webinar
    September 23, 2010
    8:00am - 10:00am Pacific Time

    The Institute of Certified Bankers (ICB) is dedicated to promoting the highest standards of performance and ethics within the financial services industry. The Opening New Accounts II has been approved for 2.50 CSOP, 2.50 CTFA credits. CTFA credits should be distributed as follows: 2.50 FID. This statement should not be viewed as an endorsement of this program or its sponsor.

    It is no longer "okay" to open accounts for non-documented businesses. When you open a commercial account you should verify this is a legal business and who is authorized to transact business on behalf of that entity. In this two hour Webinar, we will investigate the types of business entities available in most states and who that "authority" person is to open the account and sign the resolutions.

    It is highly recommended you have a copy of your financial institution's account agreement and resolutions nearby to follow along during the session.

To customize it to your state law, you may also want to access your Secretary of State website to access information on forming business structures in your home state.

This is Part 2 of a two-part series. The first session is being held on September 2nd. You can attend both sessions or just one.

  • Vendor Due Diligence and Risk Management - Increased Regulatory Expectations

    Webinar
    September 28, 2010
    8:00am - 10:00am Pacific Time

    The Institute of Certified Bankers (ICB) is dedicated to promoting the highest standards of performance and ethics within the financial services industry.  This webinar has been approved for 2.50 CFSSP, & 2.50 CRCM credits.  This statement should not be viewed as an endorsement of this program or its sponsor.

    There are a myriad of issues to contend with when dealing with Vendor Management, and the regulatory agencies have increased expectations of financial institutions on how to deal with them. Have you done your due diligence?

    Risk management is at the forefront of this type of analysis, and you must have processes in place to handle the risks your vendors and other outside third parties place on your institution. This session will explain what the risks are and how to formulate a plan to handle the required risk assessment and management process.

  • Best Sales Practices for the Front Line

    • Webinar
    September 29, 2010
    11:30am - 1:30pm Pacific Time

This workshop is designed for financial institutions that are serious about becoming a world-class sales organization. When the customer walks in, drives up, emails, or phones, the organization starts racking up points, for or against, tightening up the relationship.

Aimed at the frontline staff-tellers, customer service representatives, call center personnel, account managers, branch managers-this program teaches participants how to excel at cross-selling and referrals while making the customer feel cared for. Let an ITS trainer teach your bankers how to implement strategies, standards, and training that will help your financial institution raise the bar when it comes to sales.

In order for your institution to have a service advantage in your market your staff must be aware, alert and well-trained about how to get the community talking about the friendly experts at your organization.

  • IRA Basics

    Webinar
    September 30, 2010
    8:00am - 10:00am Pacific Time

    You have finally received the promotion you’ve been dreaming about – IRA Coordinator! Now what do you do?

Were you able to get even a little bit of training before the last Guru left the bank - or are you "on your own"?

Because of their extreme complexity, IRAs are a very difficult product to learn “on the job.”

In short order, personnel begin to dislike this account because of the feeling of uncertainty that occurs when an accountholder asks unfamiliar questions.

The goal of this basic Webinar is to start at the beginning of "What is an IRA?" Who can have an IRA? How much can they contribute? All areas will be thoroughly discussed with emphasis on the responsibility of the financial institution vs. the responsibility shifting to the accountholder.


OCTOBER

  • 2010 Accounting and Auditing Update

    Webcast
    October 20, 2010
    7:00am - 3:00pm PacificTime

    This annual update will provide in-depth analysis of the most recent pronouncements from the FASB, AICPA Auditing Standards Board, Professional Ethics Executive Committee and Accounting and Review Services Committee and explain how they will affect financial statement preparers and auditors alike.

Our panel of experts will provide you with an inside look at the technical and practical issues that must be addressed in 2010 and beyond. Learn about the latest accounting, auditing, compilation and review standards and exposure drafts that will dramatically change the performance of audits, compilations and reviews as well as revisions to ethical rules.

Join our panel of experts who will discuss these and other issues of the new accounting & auditing environment especially for those working with or for non-public companies

 

NOVEMBER

This annual update will provide in-depth analysis of the most recent pronouncements from the FASB, AICPA Auditing Standards Board, Professional Ethics Executive Committee and Accounting and Review Services Committee and explain how they will affect financial statement preparers and auditors alike.

Our panel of experts will provide you with an inside look at the technical and practical issues that must be addressed in 2010 and beyond. Learn about the latest accounting, auditing, compilation and review standards and exposure drafts that will dramatically change the performance of audits, compilations and reviews as well as revisions to ethical rules.

Join our panel of experts who will discuss these and other issues of the new accounting & auditing environment especially for those working with or for non-public companies

This fast moving seminar will provide a comprehensive look at fraud from both the technical, legal, and operational perspectives. Particular attention will be directed to "best practices" in implementing SAS 99 and ways management can limit opportunities to commit fraud by establishing and monitoring appropriate controls.

The panel of experts will address the unique internal control problems of smaller organizations with limited staff and resources. In addition, the program will address techniques for conducting inquiries of management, “brainstorming” and other techniques and common types of fraud.  Learn and master new skills, such as audit team brainstorming sessions and interview techniques, to carry out your responsibility to make reasonable efforts to discover fraud.  In addition, learn to identify and prevent common types of fraud and the steps every accountant and financial manager can and should take to protect assets and financial statements from fraud. 

Business fraud is a problem that can affect every organization. Whether you are a for profit or nonprofit organization, business owner, controller, CFO, manager, financial statement preparer or auditor, fraud is serious business and it’s effects can be devastating.

This fast moving seminar will provide a comprehensive look at fraud from both the technical, legal, and operational perspectives. Particular attention will be directed to "best practices" in implementing SAS 99 and ways management can limit opportunities to commit fraud by establishing and monitoring appropriate controls.

The panel of experts will address the unique internal control problems of smaller organizations with limited staff and resources. In addition, the program will address techniques for conducting inquiries of management, “brainstorming” and other techniques and common types of fraud.  Learn and master new skills, such as audit team brainstorming sessions and interview techniques, to carry out your responsibility to make reasonable efforts to discover fraud.  In addition, learn to identify and prevent common types of fraud and the steps every accountant and financial manager can and should take to protect assets and financial statements from fraud. 

DECEMBER

  • Annual Tax Update

    Webcast
    December 8, 2010
    7:00am - 3:00pm PacificTime

    This ACPEN course will include a panel of national tax practitioners and experts reviewing the latest federal tax acts enacted during 2010, affecting individuals, corporations and other business entities.

This year’s update promises to be very important because of the unsettled situation in Congress, with mid-term elections scheduled for 2010, the enormous deficit and newly proposed programs requiring additional funding, a slowly rebounding economy from the unprecedented economic crisis of the last two years, along and fallout from the financial bailouts and stimulus programs.

The panel will focus on providing practical advice useful to practitioners during the upcoming tax season, beginning in January 2011, as well as December 2010 year-end planning. In addition, the panel will explain the latest IRS initiatives under the new administration, new regulations, revenue rulings and court decisions that impact the way you advise your clients.

The panel will review the tax law changes that have expiration and phase out dates and the affect that the changes will have on clients. In addition, Social Security Reforms and Tax Code simplification are, as always, on the stated agenda of the newly organized Congress. Our experts will focus on the most important tax developments that will be in place by December, 2010.

  • Farm and Ranch Accounting and Tax Update

    Webcast
    December 14, 2010
    7:00am - 3:00pm Pacific Time

    Representing Farm and Ranch clients has never been more challenging. The overall economy and the state of the banking and financial services industry create difficult dynamics for business owners often dependent on bankers for their operating capital.  This all new course for those serving the Farm and Ranch industry brings together some of the country’s experts to explore the best strategies to deal with the many personal and business issues that affect business owners.

    The panels will review the key Farm Bill provisions and provide guidance on the best structures to consider for an operation. In addition, with a risk averse mindset among ag lenders you will learn the 12 questions that borrowers should be prepared to answer when they present a loan request. Next, tax issues of all kinds that affect farmers and ranchers will be reviewed, including the Section 199 Production Activities Deduction, Farm Income Averaging, Passive Loss and Self Employment Issues, and issues related to accounting methods.

  • Annual Tax Update

    Webcast
    December 16, 2010
    7:00am - 3:00pm Pacific Time

  • Not-for-Profit Accounting, Auditing and Tax Update

    Webcast
    December 17, 2010
    7:00am - 3:00pm Pacific Time

  • 2010 Accounting and Auditing Update

    Webcast
    December 27, 2010
    7:00am - 3:00pm Pacific Time

  • Business Fraud, Internal Controls and Forensic Analysis for fht Accountability Professional

    Webcast
    December 28, 2010
    7:00am - 3:00pm Pacific Time

  • Annual Tax Update

    Webcast
    December 29, 2010
    7:00am - 3:00pm Pacific Time

     

    JANUARY 2011

  • Annual Tax Update

    Webcast
    January 7, 2011
    7:00am - 3:00pm Pacific Time

  • Farm and Ranch Accounting and Tax Update

    Webcast
    January 11, 2011
    7:00am - 3:00pm Pacific Time

    Representing Farm and Ranch clients has never been more challenging. The overall economy and the state of the banking and financial services industry create difficult dynamics for business owners often dependent on bankers for their operating capital. 

This all new course for those serving the Farm and Ranch industry brings together some of the country’s experts to explore the best strategies to deal with the many personal and business issues that affect business owners.

The panels will review the key Farm Bill provisions and provide guidance on the best structures to consider for an operation. In addition, with a risk averse mindset among ag lenders you will learn the 12 questions that borrowers should be prepared to answer when they present a loan request.

Next, tax issues of all kinds that affect farmers and ranchers will be reviewed, including the Section 199 Production Activities Deduction, Farm Income Averaging, Passive Loss and Self Employment Issues, and issues related to accounting methods.
   

Nevada Bankers Association
3360 W. Sahara Avenue, Suite 115
Las Vegas, NV 89102
Tel: 702-233-8607
Fax: 702-233-2546
webmaster@nvbankers.org